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productivity boost

Business Phone System

Streamline your communication
with our advanced business phone system

What is VOIP

VoIP (Voice over Internet Protocol) is a technology that allows voice communication to be transmitted over the internet as data packets, rather than traditional phone lines. With VoIP, voice signals are converted into digital packets and sent over a broadband internet connection.

This technology enables users to make voice calls from a variety of devices, including computers, smartphones, and traditional phones equipped with adapters. VoIP is typically more cost-effective and offers more advanced features compared to traditional phone systems. It has become increasingly popular in recent years for both personal and business use.

RP Tech's Business Phone System​

CLOUD PHONE SYSTEM

By utilizing Amazon’s cloud infrastructure, also referred to as AWS, you can guarantee that your system will remain operational and accessible, regardless of whether your physical location experiences any disruptions. Additionally, the system comes equipped with Interactive Voice Response (IVR) technology, which enables you to create tailored greetings and modify prompts to suit your unique workflow requirements.

DESKTOP SOFT PHONE

WebRTC softphone and clientless web conferencing provide a seamless and convenient way for you to stay connected with your team, colleagues, and clients, no matter where you are. You can easily participate in meetings, share your screen, collaborate on documents, and more, without any barriers or limitations. This ensures that you are always in the loop and can stay up-to-date on important projects and discussions, no matter where you are

AUDIO & VIDEO CONFERENCING

By utilizing Amazon’s cloud infrastructure, also referred to as AWS, you can guarantee that your system will remain operational and accessible, regardless of whether your physical location experiences any disruptions. Additionally, the system comes equipped with Interactive Voice Response (IVR) technology, which enables you to create tailored greetings and modify prompts to suit your unique workflow requirements.

LIVE CHAT & TALK

Enable your website visitors to communicate with you in real-time through various channels, including chat, call, and video meeting, without any additional costs. With our integrated PBX system, you can easily manage and track these conversations, providing an efficient and seamless experience for both you and your customers.

SECURITY & BACK-UP

Our Business Phone System is unmatched in VoIP security, providing the highest level of protection for your PBX system. Our team of security experts has developed an advanced inbuilt security system that is tailored to meet the specific needs of your business, ensuring that your communications are always secure and protected from potential threats. With our Business Phone System, you can have peace of mind knowing that your sensitive information is safe and your communication channels are secure.

WEB BASED CONTROL PANEL

Our cutting-edge Business Phone System offers advanced reporting capabilities that empower managers, receptionists, and other staff to optimize performance, increase sales, boost productivity, and provide top-notch customer support. Our next-generation reporting provides real-time insights into key metrics, such as call volume, call duration, response times, and call outcomes. Additionally, our reporting features are highly customizable, allowing you to tailor them to your specific business needs and goal

OFFICE 365, GOOGLE, & OUTLOOK INTEGRATION

Our system also allows you to launch calls directly from Microsoft 365 and other popular productivity apps, eliminating the need to switch between different programs. Additionally, our Business Phone System offers a wide range of other integration options, including with CRM systems, email clients, and more. These integrations make it easy to streamline your communication and collaborate more effectively, helping you to achieve your business goals more efficiently.

MOBILE APP

Our system enables you to use your extension from anywhere, whether you’re in the office, at home, or on the go. With free VoIP calls available on your smartphone, you can stay in touch with clients and colleagues from anywhere in the world. And with integrated features such as status updates, web conferencing, and instant messaging, you can collaborate more effectively and get work done more efficiently. Our system also provides advanced security features, ensuring that your communication channels are always secure and protected from potential threats.

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Control Your Desk Phone​

Manage your calls with switchboard

Our Business Phone System is equipped with an advanced switchboard function that can be customized to suit your preferences for handling phone calls. You can select from four different viewing options that are tailored to various job roles, ensuring that the switchboard meets your specific needs. This feature offers you greater flexibility and convenience in managing and organizing your phone calls according to your individual requirements

  • Drag and drop calls for quick transfer
  • Ideal for Call Centers – includes Wallboard and Q-Manager view
  • View the presence of colleagues easily

Use inbuilt softphone to make and receive calls

Our softphone applications are compatible with both Mac and Windows operating systems, allowing you to conveniently manage your phone calls directly from your desktop computer. You can access the office phone system through your computer to make and receive phone calls from anywhere, even while you’re out of the office. By utilizing a headset, our Business Phone System Client software can even replace the traditional desk phone

  • Launch calls on your IP Phone from your desktop with CTI mode
  • No additional softphone licensing fees
  • Easy to use and manage
  • Work seamlessly as if you were in the office and save on call costs

We provide a complete CRM package

Our system allows you to initiate phone calls directly from your CRM software, streamlining the process of making outbound calls. When customers call in, their caller ID is matched to their corresponding account in your CRM system, enabling accurate call journaling for both inbound and outbound calls. Call logging also includes the duration of each call, providing valuable data for generating insightful reports on customer and agent activities.

  • Use Office 365, Google contacts or Internal Phonebook
  • Launch calls from your CRM
  • Converts cryptical Caller ID to a customer name
  • Detailed reports on customer and agent activities, no manual call logging

Web conferencing​

Web conferencing

RP Voice leverages Google’s innovative WebRTC technology, which allows for seamless video and voice communication directly through your internet browser. This means that meeting participants can join video conferences and calls without needing to download any additional software or plug-ins, making the process more convenient and user-friendly. With this technology, you can easily connect with others in a virtual setting, regardless of their location or device, without any unnecessary technical barriers or complications

  • Clientless
  • One-Click Conference
  • Interoperability with VoIP and video
  • Bandwidth Management and Control

Tools for easy collaboration

With WebRTC and web-based functionality ensure that the system is incredibly easy to use, facilitating communication and collaboration for all users. Participants can join meetings without the need to login anywhere, simplifying the process and saving valuable time. Additionally, the setup of ad hoc meetings is easy and straightforward, making it a breeze for both participants and organizers to launch conferences and collaborate effectively

  • Plugin & download free web conferencing
  • Remote control and assistance for quick & easy troubleshooting
  • Pre-upload PowerPoint & PDFs for crisp, responsive delivery
  • Easy to use polling tool for feedback

Video conferencing for all

Our Business Phone System offers a cost-effective solution for companies of all sizes to utilize video conferencing as a tool for advanced collaboration and online meetings. With open standard peripheral hardware, you can avoid paying a monthly subscription fee for each user and instead opt for an affordable and flexible solution. The system allows for unlimited users, eliminating the need for inefficient and unprofessional account sharing.

  • Pricing based on number of participants, no per user licensing
  • Unlimited users no matter which package you choose
  • No per month costs, just one low, yearly payment
  • Integrated with 3CX – free for up to 10 participants

Unified communications​

Voicemail to inbox

Our system allows for seamless management of incoming faxes and voicemails, which are automatically converted to digital formats and forwarded to users via email. Inbound faxes are converted to PDF files, while voicemails are converted to sound files, both of which can be easily accessed and managed through email. This feature eliminates the need for a dedicated fax server software, simplifying the process and reducing costs associated with managing these types of communications. With this feature, you can efficiently manage your incoming faxes and voicemails, streamlining your workflow and enhancing your productivity

  • Forward voicemails to inbox
  • Listen to voicemails without calling in
  • Faxes are received as PDF files in your email

See presence of colleagues

Presence refers to the feature that allows you to view the status of your colleagues, indicating whether they are available, busy, or away. This feature is a valuable timesaver, as it enables you to avoid unnecessary call transfers or voicemail tags, streamlining your communications with colleagues. Presence is particularly helpful for remote employees, making it easier to manage and work with them effectively. Additionally, the customizable status feature allows you to indicate when you need some quiet time to focus on a project, preventing any interruptions or disturbances that may impede your productivity. With this feature, you can optimize your workflow and communication processes, enhancing your overall efficiency and productivity

  • Eliminate expensive voice mail tags
  • Avoid unnecessary call transfers that irritate customers
  • Visible from all clients: Mac, Windows, iOS & Android

Instant messaging / text chat

Our Business Phone System allows employees to communicate with each other via text chat, eliminating the need to rely on third-party internet messaging systems. This feature enables users to send and receive text messages seamlessly across multiple platforms, including Windows, Mac, iPhone, and Android clients, from anywhere with an internet connection. With this system, you can enhance collaboration and streamline communication processes, all while maintaining security and control over your data. This feature allows for increased flexibility and convenience, making it easier for teams to stay connected and communicate effectively, regardless of their physical location

  • No need for third party messaging systems
  • Send text messages, links and more at no additional cost
  • Available on Mac, Windows, iOS and Android