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Prepare For Unified Communications With These Tips

 In Services

Today, you are constantly being asked what platform you are on. Instead, the real question is if you need a Unified Communications platform instead.

What Are Unified Communications?

Unified Communications, or UC, is an increasingly popular technology that allows you to bring together video calling, conferencing, email, instant messaging, and telephony all into a single phone system. This allows your employees to conveniently work from anywhere, at any time. UC improves productivity, reduces cost, enhances performance and improves user interface. The global unified communications and collaboration market blossomed to over $47 billion in 2021. As the world settles into a new normal after the COVID-19 pandemic, it is only expected to grow. So what can you do to make sure your network seamlessly adopts Unified Communications?

Audit Your Network

Talk with your vendor to understand where things stand. What does your network look like? Do you have sufficient bandwidth? What about latency issues? What are your traffic patterns like? A simple security assessment will go a long way in deciding how much bandwidth you’ll need to set aside for your new UC system to perform smoothly and efficiently. To begin building a UC system, you need to understand the technical aspects of your network. How many users do you have? What kind of networking equipment are you using? How many ports do you need per user? What kind of internet connection do you have? Do you have remote users? Open a dialogue with your vendor and commit to a telecommunications service audit to ensure your network is as ready as it can be.

Prepare Your Employees for Migration

A successful migration requires your employees’ willingness and knowledge on how to use your new systems. You should communicate with your IT administrators and contact center employees to look at those who will need specialized training. Communicate with your users throughout the implementation process. Ask your vendor if they provide on-site support after implementation. Make a plan for what will happen short-term and long-term.

Understand Your Needs

An experienced UC vendor will work closely with your management team to understand where your problems and needs lay. It is important to make your vision clear and align your goals through the planning process to create a plan that best suits your business model, culture, and your specific requirements. At this stage, you should select the right features to ensure the integration migrates seamlessly.

Prepare a Statement Of Work

A qualified, experienced vendor will create a comprehensive statement of work subject to your approval. This should outline all the important areas that need to be addressed and changes that are going to be made. This statement needs to list details on the following topics: the project scope, the implementation timeline, number porting guidelines, areas ready to be transitioned, on-site setup, employee training, price estimates, testing, and routine follow-ups

Test Everything

Pre-deploy your services to see how well they fare. Multiple tests and feedback will ensure a truly seamless transition and should involve the vendors input on performance monitoring, as well as network and application tests. Does the fear of a difficult transition make you shy away from taking the plunge?

RP Tech Services has a wealth of experience in helping businesses grow and does it all with a smile. Choosing the right UC vendor can make all the difference. Why settle for inexperienced, risky partners when there are time-tested vendors available to guide your business through this transformation? Contact us to find out how we can help you.

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