📢 Important Billing Update — Effective for upcoming invoices | Questions? Call 732-353-1349
RP Tech + Broadhaus Licensing
We’re making an important change to how your software licensing is billed. Starting soon, you’ll receive a separate invoice from Broadhaus for your Microsoft 365, security tools, and other licensed software — keeping your technology costs clearly organized and transparent.
The Change
What's Changing with Your Billing
Going forward, your invoices will be split into two separate line items for maximum clarity. Your relationship with RP Tech remains exactly the same — we’re simply separating software licensing costs into their own dedicated invoice from our licensing partner, Broadhaus.
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What Stays with RP Tech
All labor, project work, and managed services continue to be billed directly by Red Paladin Technology — no change there.
- Managed IT support & helpdesk
- Project labor & consulting
- On-site and remote service hours
- Strategic IT planning & vCIO services
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New: Licensing via Broadhaus
Software licenses will now appear on a separate Broadhaus invoice. This covers all the tools and platforms that power your business.
- Microsoft 365 & Office licenses
- Antivirus & security tools
- Backup & monitoring software
- Any other third-party software licenses
Our Reasoning
Why We're Making This Change
This isn’t about changing what you pay — it’s about making how you pay cleaner and more transparent. Separating licensing from labor makes your invoices easier to understand, categorize, and report on.
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Cleaner Billing
Software costs and service fees clearly separated — no more guesswork about what’s a license vs. what’s labor.
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Easier Categorization
Licensing invoices are often expensed differently from IT services. Now your accounting team can handle them correctly from the start.
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Full Transparency
See exactly what you’re paying for each license, with direct visibility into what Broadhaus provides on your behalf.
Our Licensing Partner
About Broadhaus
Founded in 2018, Broadhaus focuses on strengthening the operational backbone of modern service-driven organizations. Their role is to enable Managed Service Providers like RP Tech to expand their portfolios through reliable, scalable licensing frameworks — built on clarity, structure, and long-term technological alignment.
Broadhaus’s licensing portfolio is tailored exclusively for MSPs, giving them the tools to assemble complete, fit-for-purpose packages for their clients. Every licensing option is vetted for long-term support potential, compatibility, and operational transparency — so that you always receive consistent, dependable systems.
Their solutions are designed to integrate into existing workflows without disruption, with an emphasis on practical efficiency rather than complexity.
Questions & Answers
Frequently Asked Questions
Do my prices change?
No — your total costs are not changing. This is a billing restructure, not a price increase. The same licensing fees you’ve always paid to RP Tech will simply now appear on a separate invoice from Broadhaus. You’re not paying more; you’re just seeing the breakdown more clearly.
Will I receive two separate invoices now?
Yes. Going forward you’ll receive two invoices: one from Red Paladin Technology for managed services, labor, and project work — and one from Broadhaus for your software licenses (Microsoft 365, security tools, backups, etc.). Both should be paid as usual, just to the respective entities.
Who do I contact with questions?
For questions about the change, your specific licenses, or billing in general, please reach out to the RP Tech support team directly — we’re your primary point of contact and will coordinate with Broadhaus on your behalf. Email us at support@redpaladin.com or call 732-353-1349.
When does this change take effect?
This change will take effect on your upcoming invoice cycle. You’ll receive communication in advance of your first Broadhaus invoice. If you’re unsure of your billing cycle or want to know exactly when your first Broadhaus invoice will arrive, contact our team and we’ll give you a specific date.
Does this affect my support or services in any way?
Absolutely not. This is purely an administrative and billing change. RP Tech will continue to manage all of your IT services, support your team, and deliver the same level of service you’ve come to expect. Broadhaus operates behind the scenes as a licensing infrastructure partner — you won’t interact with them for day-to-day IT needs.
What is Broadhaus and why is RP Tech using them?
Broadhaus is a specialized MSP licensing partner, founded in 2018, that provides structured, vetted software licensing frameworks to managed service providers. RP Tech has chosen to partner with Broadhaus to provide you with greater billing clarity, better license management, and a more organized view of your technology spend. This partnership strengthens our ability to manage your licenses efficiently.
Questions? We're Here to Help.
Our team is available to walk you through this change, clarify your specific invoice setup, or answer any questions you have. Don’t hesitate to reach out.
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